Archive for July, 2008

The customer is always wrong

July 14, 2008

I’ve been waiting to see Hellboy 2 for a while, ever since I knew they were making it, and I finally had my chance today. The first was nice and interesting, and if you enjoyed it, then I suggest you see the second one. It was a good movie with a bunch of popcorn action, and second only to Wanted as a movie you’ll want to see if you want to leave your brain on standby for a good deal of time. That being said, though, I had a bit of an experience while I waited in line to see it. A pair of people lumbered over from the snack bar in angry spirits, and all I caught was that the cashier had asked them not to do something, which they took very badly. When they got in line, I picked up this little nugget.

“No! Don’t even bother talking to him! He works for 6 dollars an hour, he doesn’t give a shit! If you bitch at him, he won’t even listen, because he just doesn’t care about you! You want to bitch at someone about it, bitch at the manager! It’s his job to listen, and he can fire that shithead!”

I looked at the register they had just come from, and standing behind it was a tall, scrawny, bespectacled 15-year old looking somewhat upset and confused. Let me just say I feel really bad for this guy, because chance is whatever she was bitching about was insignificant, or at least hard to do. Let me explain why I think this:

-She was judging his work ethic based on his paycheck and job. People who do this to others tend to have much fatter hourly pay and, as such, they think very highly of themselves.

-In all my time in the Century Summit Sierra theater, I have never once had an issue with an employee. People who work there are generally very friendly and take their jobs somewhat seriously. The issue is that the couple couldn’t have exactly what they wanted and they responded accordingly.

I find it very appropriate that she used the word bitch, because that was exactly what she was doing. I would’ve said something to her in response had I not had a feeling that my expletive-filled reaction would have gotten me kicked out of the theater, at least for a while. People who do, indeed, work for 6 dollars an hour shouldn’t have to put up with bullshit from rich bastards who get upset if the left side of their cup gets more condensation than the right side. In fact, those kinds of people should be thrown out immediately and disallowed from coming back on the premises without being arrested for trespassing. But no. Instead, they probably ended up complaining to the manager when the movie got out, getting the cashier in trouble and getting a gift card for all their “troubles,” or something like that. Why? Because the customer is always right, no matter how much of a prick he or she is. The fact that people are even taught the concept of “the customer is always right,” even if it’s in a parody of some sort, pisses me off, because it can be attractive to people who then take it on, even if it’s shown in a negative light. There was a great article someone wrote a while back about how harmful the “customer is always right” mindset is, but I can’t seem to find it. Point is, though, public service establishments should just throw it out altogether, or at least reform it so that anal customers can’t get honest workers in trouble.